Customer and Employee Relations
What is eiCAER?
eiCAER is a software solution designed for businesses to manage and analyze customer interactions and relationships. Its primary focus is centralizing and organizing customer data for accessibility across various departments like sales, marketing, and customer service.
The aim of eiCAER is to enhance and fortify relationships between stakeholders and companies. By providing real-time and reliable customer data, it enables organizations to gain a holistic understanding of client behavior. This, in turn, allows for the establishment of rapport, fostering improved customer relationships and loyalty, positively impacting the company's bottom line. Furthermore, eiCAER automates campaigns and emails, contributing to the achievement of sales and marketing targets and objectives.
Why Choose eiCAER?
Unique Features
Role Management
Service Portal
Integrated eiHOM
- Manage access rights to specific modules or functions to users
Standard Features
Admin Settings
Sales Module
Marketing Module
Services Module
- Managing Account
- Users Management Customization
- Sales Path Customization
- Opportunity Path
- Managing Access Rights
- Other Settings
Benefits
- Better customer relationship - aid in developing and maintaining strong relationships with customers which involves personalized communication, improved customer service, and proactive problem solving.
- Improved customer retention - help an organization retain existing clientele/customer over a long period of time.
- Increase sales - enable to generate revenues through lead generation, sales forecasting & marketing automation.
- Keep track of your Company’s Sales Progress - able to track progress of sales through extraction of reliable sales reports and pipeline management.
- Automatically manages the process of sending email - automation of sending e-mails to customers or prospects.
- Customer segmentation (Tags) - enable to categorize or segment customers based on location, demographic, behavior and interest.
- Automated sales report - generation of sales report and providing overall perspective of Sales KPIs.
- Higher Productivity and Efficiency for Marketing - help a marketing team work more efficiently and productively.
- Creates more effective campaigns - help a business create more effective marketing campaigns through personalized messaging, and campaign analytics.
- Detailed analytics - provide detailed insights and analytics about customer behavior and business performance with the use of data visualization, performance tracking and predictive analytics.
- Resolve tickets faster with internal collaboration - aid customer support to collaborate internally to resolve customer issues at a timely manner.
- Reduce tickets with a knowledge base - resolving issues through searchable knowledge bases such as article management, categorization and search functionality.
- Measure support performance - aids in improvement of a product/service customer support through performance metrics, customer feedback, and quality assurance tools.
- Allows customers to view the status of their tickets - enables the organization to view the status of their support tickets.
- Centralized database of information - a centralized database of customer and business information which contains customer profile, contracts and data integration.
Let's meet, schedule a demo today!
Our team will walk you through the product and show how it can help you achieve your goals.
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